Thank you for visiting Rodentia. Following are the terms and conditions that constitute our Shipping and Refund Policy.

Shipping Policy

All orders are processed within 2-3 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email. 

Please notify us of any access issues or door access codes to pass on to the courier. Please ensure that we have a correct delivery address, contact e-mail address so that deliveries are not delayed or returned to us. Any delay or parcel return caused by incorrect contact information is the customer's responsibility.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Once an order has been dispatched we cannot be held responsible for delays by the courier company. Usually, but not always, the courier will inform you of the delay. Royal Mail customers should inform us if the order is not delivered within 5 (five) working days of dispatch.  Please check at your local delivery office to check that the parcel is not being held there.

If the premises are unattended, delivery may be delayed.

Customers can leave instructions for safely leaving an order without a signature in the notes box in the checkout basket.

FAILED DELIVERY

If the courier cannot deliver a parcel, they will usually leave a card asking you to contact them.

DELIVERY CHARGES

Royal Mail Delivery

You have the choice of 1st or 2nd class. A signature is not required.

You can check delivery costs from the checkout basket. Click the ‘estimate shipping’ button  and you will also need to enter your postcode.

Heavier weights as per Royal Mail Parcel Service.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Rodentia is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the UK

Refund Policy

Your statutory rights are not affected by our Refund Policy. To the extent that any provision in our Refund Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.

Refunds and Returns

If you are unhappy with your item, please let us know. Our Refund Policy gives you 14 days to apply for a refund on an item bought online with a valid receipt. If 14 days have gone by since your purchase, we cannot offer you a refund.

To be eligible for a refund, goods must be as received. That means your item must be unused and in the same condition that you received it. 

To complete your refund, we require a receipt or proof of purchase and photos of the product(s) showing the reason for a refund emailed to rodentiashop@gmail.com

Once your email is received and inspected, we will send you an email to notify you that we have received your email. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days. If you paid for standard delivery of the goods, the cost of standard delivery will also be refunded.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, which is damaged or missing parts for reasons not due to our error.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again, before contacting your credit card company/bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at rodentiashop@gmail.com

At this time we cannot accept returns.